Associate Technical Support

India | Technology | Full-time | Fully remote

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Responsibilities

  • 2 to 5 years of experience

  • Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

  • Communicating effectively (both verbal and written) with our customers and internal stakeholders

  • Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

  • Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets

  • Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

  • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

  • Communicating well with different audiences (developers, technical and non-technical users)

Should Be Good And Excel At

  • Programming languages like Python,Java,Javascript,<wbr></wbr>Angular,React

  • Linux/Unix operating systems and REST API

  • Database (SQl/Oracle)

  • Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search

 

What You Must Have Experience In

  • Bachelor's Degree in Computer Science, or equivalent

  • Overall experience in customer facing role (Support/Integration Support)

  • 2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products

  • 2+ years of API or SDK implementation and/or integration

  • JavaScript, iOS or Android support experience

  • Good to have:
    Experience working with Shopify, WooCommerce, and Magento integrations.